Services: Operations & Performance Improvement

Organizations are not made up of single operational silos, but rather interconnected service centers relying on each other for information process and collaboration. Operations management shapes your community's culture, quality of care, resident and employee satisfaction, and financial performance, and impacts the way prospects view your organization.

We work with you to evaluate and provide recommendations on all aspects of community performance including:

  • Operating costs
  • Pricing and services
  • Staffing models
  • Marketing & occupancy
  • Physical plant
  • Management training and oversight

We incorporate our recommendations into detailed action plans and financial models to demonstrate the positive financial impact of implementing the recommendations. We also provide turnaround services that can help you improve your financial performance and comply with debt covenants.

By valuing the power of operations, you will add integrity to your mission as well as be better positioned to meet the expectations of the new senior living consumer.

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